PLEASE TAKE THE OPPORTUNITY TO KNOW RIGHT HOLIDAYS

We believe the great service has to start with a good attitude. All our professional personnel have been trained accordingly, starting at the stage of reservations till the departure of the guests. When you add our hospitality, is naturally showed by us, which makes the guests' holiday unforgettable. If you enjoy while you are helping to the guest, the service you have given is always go higher up. Besides all the comments of the guests, the ideas and experiences of the staff always are being considered. We give a platform for them to create opportunities, according to special requests of the guests.

How Do We Work?
During every season, we do sign the contracts for the following season with the hoteliers. At the end of the season the prices of next season are set and the tour operators have been informed accordingly by e-mail.

All the reservations from the tour operators come to Fethiye head office and have been distributed to the branch offices. Together with the reservations all operation are being managed by the head office and all branches are being informed accordingly for their daily and weekly working schedule. All transfer facilities, airport and tours etc. are being done by our own, air-conditioned and brand new vehicles.

All our passengers starting with their arrival to the airport have been considered as the guests of us and having the privilege service. Each of our guests, one by one, has been got in touch during their stays with our professional representatives. Depending of the flight times of our guests, they are giving an information speech on their arrival day or in the following day. The contents of "Info Meeting" are as follows:-



Information about the hotel
Information about the town and region
Information about the day time and night out program.
Some personal tips on how to make the most out of the holiday
Information about special tours and attractiveness of the surroundings


In all regions we are working in, according to the attractiveness of the region, we are arranging many tours for the guests, for the one who are trying to learn more about the country, culture and looking for more excited holidays. All these tours have been introduced to the guests, after the information meeting, with hotel visits at least twice a week. When they would like to book, all arrangements are done and guests are informed accordingly.

At the end of the dream holiday, the guest's pick up time is set according to reconfirmation of the flight the day before. If the guest is not found in the room, reception is informed about the time and a written message is left to the hotel's reception.

Guest Questionnaire is a big clue to have more information and understand all pluses and minuses from the eyes of the guests. It helps us to see whether the hotel is given the correct service which they promised or not. After all questionnaires in hand, we see at the end, the hotel's value to have a contract next year or not. All the comments of the guest take us always to have a better service.

OFFERING SERVICE & QUALITY

Best Wishes, NOYA Tours Team